Stephen Heads
Senior Manager @ American Express | Business Development, Strategic Thinking
- Role
- Senior Manager, Client Management at American Express
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Stephen Heads
Performance-focused and highly skilled professional with extensive experience in sourcing…
Experience
Senior Manager, Client Management
Oct 2022 — Present · Charlotte, NC, US
Overseeing a $1 billion portfolio of medium/large size strategic merchant accounts with the opportunity to leverage strong relationship management, consultative selling, strategic thinking, and innovation skills to drive incremental American Express spend with merchants, while working in a challenging and collaborative environment. Specific responsibilities include:Business Development: Drive charge volume growth, revenue and profitability using in-depth knowledge of merchant’s business/industry and American Express Products and ServicesNegotiation: Develop innovative partnerships and negotiate profitable deal constructs for card acceptance and marketing agreementsStrategy Development: Uncover opportunities to increase spend on American Express products through innovative marketing and partnership opportunities and through creation of profitable deal constructs, value levers, and pricing scenarios.P&L Management: Optimize client profitability and develop various pricing proposals and strategic growth plans.Relationship Management: Cultivate and leverage relationships across American Express and the merchant to identify and implement solutions to grow and expand share.
Skills
- Management
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Leadership
- Powerpoint
- Research
- Training
- Process Improvement
- Project Management
- Nvqs
- Communication
- Sales
- Entrepreneurship
- Marketing Communications
- Social Media
- Public Speaking
- Commercial Banking
- Telecommunications
- Catering Sales
- Bartending
- Portfolio Management
- Teamwork
- Team Organisation
- Leader
- Strategic Thinking
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.