Stephen Harris
Salesforce Program & Operations Lead | Cross-Functional Program Management | Process Optimization & Team Leadership | Salesforce Certified Administrator & App Builder
- Role
- Salesforce Program & Operations Lead Cross-functional Program Management at Sophos
- Location
- St. Petersburg, FL, US
- LinkedIn followers
- 500 followers
About Stephen Harris
Salesforce Program & Operations Leader with 3+ years of progressive experience managing…
Experience
Salesforce Program & Operations Lead Cross-functional Program Management
Mar 2022 — Present
Lead enterprise-level Salesforce program management and sales operations strategy, delivering scalable CRM solutions that improve efficiency, data accuracy, and cross-functional collaboration. Serve as the single intake point for Salesforce requests, managing the full lifecycle from intake to deployment, and overseeing 80+ enhancement deliveries across Sales, Sales Engineering, and Marketing. Direct Agile delivery processes, including backlog prioritization, sprint planning, and UAT coordination, while mentoring a cross-functional team of admins, analysts, and stakeholders.Manage complex systems integrations with Clari, Anaplan, and Impartner; govern data quality, license compliance, and reporting accuracy; and develop structured documentation to guide business users through the request lifecycle. Partner closely with architects, analysts, and product owners to streamline delivery pipelines, align enhancements with business priorities, and enable stakeholder adoption through training, process documentation, and targeted enablement programs.
Education
Volunteer State Community College
Business Administration and Management, General
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