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Stephen Habrial

Senior Training Manager @Fusion CX

Bethlehem, PA, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2025 — Present

Senior Training Manager @Fusion CX

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EDUCATION

2001 — 2003

Northampton Community College

Associate of Arts and Sciences (A.A.S.)

1997 — 2001

Nazareth Area High School

High School Diploma

2012 — 2014

Northampton Community College

Associate of Arts and Sciences (A.A.S.)

SKILLS

Time ManagementWirelessPublic SpeakingTechnical SupportPriority ManagementCustomer ExperienceAdult Learning TheoryCustomer SupportCustomer RetentionCustomer ServiceTrainingCustomer SatisfactionSharepointAccessWorkforce ManagementMobile DevicesTeam-OrientedProcess ImprovementNetworkingTraining FacilitationData AnalysisCookingWebsite DevelopmentBuilding RelationshipsChange ManagementCall CentersInternal CommunicationsCommunicationTroubleshootingVbaCoachingOutlookMicrosoft ExcelPowerpointLeadershipTelecommunicationsAnalysisMulti TaskingBusiness ObjectsPerformance Management

ABOUT STEPHEN HABRIAL

I am an independent problem-solver with a unique blend of skills and experiences. I have a passion for supporting those around me while finding ways to improve processes. Relentless pursuit of self-improvement. I have helped establish, create, and operate multiple small businesses. Alongside my previous experience in companies of various size and industry, I am now focused as a Contact Center Training Manager. I recognize that my position gives me the opportunity to not only help others develop their professional skills, but also develop skills that will help them in life.

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