Stephen Habrial

About Stephen Habrial

I am an independent problem-solver with a unique blend of skills and experiences. I have a passion for supporting those around me while finding ways to improve processes. Relentless pursuit of self-improvement. I have helped establish, create, and operate multiple small businesses. Alongside my previous experience in companies of various size and industry, I am now focused as a Contact Center Training Manager. I recognize that my position gives me the opportunity to not only help others develop their professional skills, but also develop skills that will help them in life.

Experience

1. Senior Training Manager

   Fusion CX

   Nov 2025 — Present

Education

• Northampton Community College

  Associate of Arts and Sciences (A.A.S.)

  2001 — 2003

• Nazareth Area High School

  High School Diploma

  1997 — 2001

• Northampton Community College

  Associate of Arts and Sciences (A.A.S.)

  2012 — 2014

Skills

• Time Management
• Wireless
• Public Speaking
• Technical Support
• Priority Management
• Customer Experience
• Adult Learning Theory
• Customer Support
• Customer Retention
• Customer Service
• Training
• Customer Satisfaction
• Sharepoint
• Access
• Workforce Management
• Mobile Devices
• Team-Oriented
• Process Improvement
• Networking
• Training Facilitation
• Data Analysis
• Cooking
• Website Development
• Building Relationships
• Change Management
• Call Centers
• Internal Communications
• Communication
• Troubleshooting
• Vba
• Coaching
• Outlook
• Microsoft Excel
• Powerpoint
• Leadership
• Telecommunications
• Analysis
• Multi Tasking
• Business Objects
• Performance Management