Stephen H.
Head of IT Operations @Parkingeye
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WORK HISTORY
Head of IT Operations @Parkingeye
Chorley, GB
I was instrumental in leading the Group\'s all-encompassing digital transformation programme. I created and implemented strategic 12-month plans for a range of technical tasks, coordinating IT operations with business objectives. I led and coached a variety of teams as a leader, including information security, reporting & app support professionals, and IT Support & Infrastructure Engineers. Encouraging an environment of ongoing enhancement and career advancement, I shaped technological choices for important subsidiaries such as Parkingeye, Avantpark, and Evology.The implementation of a security defence strategy using a Microsoft-first approach was one of my major accomplishments. This led to Cyber Essentials accreditations being obtained, audits completed, and the securement of commercial tenders to improve the overall security posture. Furthermore, I assumed responsibility for all IT budgets, strategically leading service enhancements and streamlining expenditure endeavours, resulting in an OPEX decrease of more than £300k in the first quarter and contributing to an EBITDA expansion above £3m.As the Chief Technical and Product Officer\'s direct report to the board, it was my responsibility to make sure that IT plans complemented overarching business goals. I led IT operations in the UK, Germany, Denmark, and Austria while working in a multinational setting, demonstrating my global awareness and cross-cultural management skills.I oversaw several important projects and deliverables, such as contract negotiations, internal and external stakeholder management, team organisation, and training initiatives. In addition to leading a multimillion-pound Microsoft tender and overseeing the opening of new offices equipped with cutting-edge technology like PaperCut, Meraki WiFi, and Teams Rooms, I also introduced an Agile PM approach and ITIL framework.
EDUCATION
Blackpool & The Fylde College
Level 2 Functional Skills in Information & Communication Technology (ICT), ICT, Pass
Blackpool & The Fylde College
NVQ in IT Professionals and Practitioners, ICT, Pass
St George's School
GCSE, Information Technology, Science, English, Mathamatics, RE, C/D
Blackpool & The Fylde College
Level 2 Key Skills in Application of Number, Key Skills, Pass
Blackpool & The Fylde College
HNC Diploma in Computing & Systems Development, ICT, Distinction
Blackpool & The Fylde College
Level 4 Diploma in ICT Professional Competence, ICT, Pass
Blackpool & The Fylde College
Higher Level Apprenticeship in IT Software Web & Telecoms Professionals, ICT, Pass
Blackpool & The Fylde College
BTEC, ICT, Double Distinction - MMP
Blackpool & The Fylde College
Advanced Level Apprenticeship for IT & Telecoms Professionals, ICT, Distinction
ABOUT STEPHEN H.
With a 13-year track record of managing worldwide IT operations, advancing digital transformation, and maximising multimillion-pound budgets, I am a proactive and strategic IT leader. My areas of experience are promoting information security, advancing ongoing service improvement, and coordinating technological initiatives with overall business goals. I have created creative technological roadmaps, effectively managed major IT projects, and always kept the needs of the user in mind throughout my career. I have a breadth of experience from multiple sectors, negotiating challenges in both public and private spheres and contributing to the success of B2B and B2C organisations. I have demonstrated my capacity to report directly to board-level executives, including CTPO and CFO. I have led an all-encompassing digital transformation programme that has resulted in significant cost savings and Cyber Essentials accreditations. Acknowledged as a key technology leader within an organisation, I have shaped technological choices and exhibited global awareness and proficiency in managing people from different cultural backgrounds. I have successfully led different teams in several locations, developed and implemented a worldwide IT strategy, and been instrumental in overseeing multi million-pound budgets, compliance activities, and digital transformation.
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