Stephen Guy

WORK HISTORY

EDUCATION

SKILLS

ABOUT STEPHEN GUY

A highly motivated senior Service & Operations leader with a proven track record in building high performing teams and shaping a strong, consistent culture of service across large and complex organisations. I specialise in transforming service environments, driving operational excellence, and creating simple, scalable ways of working that keep colleagues, partners, and customers at the heart of every decision.My experience spans IT Service Delivery, Business Partnering, Operations, and more recently Commercial leadership, with over 15 years in Retail and 10 years in Veterinary & Healthcare. I’ve led cross functional teams, partnered with practice owners, internal business teams and leaders, and supported a wide range of ownership and delivery models, having had a career in consulting & outsourcing as well as working with independently owned businesses, joint ventures, and company owned operations.Now part of the highly skilled and diverse commercial team, I combine operational depth with commercial insight: supporting partnership growth, enhancing practice readiness, refining service expectations, and strengthening performance through clear frameworks and consistent support models. I am passionate about embedding a culture where service is understood, measured, and continually improved.With a background in continuous improvement, ITIL, PRINCE2, and Lean/Six Sigma, I bring structure and clarity to complex challenges while keeping people, culture, and customer & partner experience at the forefront.