Stephen Gatsos

About Stephen Gatsos

Dynamic, results-oriented leader with a proven reputation for delivering exceptional quality, driving strategic change, and fostering collaboration through strong communication skills. Extensive experience in designing and implementing high-impact continuous improvement initiatives that mitigate risk, enhance quality, reduce cycle times, and deliver significant cost savings. Combines a data driven, Lean Six Sigma approach with expertise in process optimization to achieve measurable results. Leverages diverse background in banking, manufacturing, and distribution to partner with key stakeholders, identify opportunities, develop scalable solutions, and deliver sustainable improvements aligned with organizational objectives.

Experience

1. Fraud Operations & Process Improvement Leader, Vice President

   Fifth Third Bank

   Jun 2022 — Present · Cincinnati, OH, US

   Manages up to 8 direct reports with 20 onshore and 31 offshore team members. • Leads Fraud Operations support functions of Quality, Training, Change Management, Procedures, Workforce Management, and Vendor Risk Management. • Oversees Fraud Operations production processes of case closure, elder financial exploitation scams, offshore detection functions, and offshore case preparation and closure.• Provides process improvement guidance & expertise for the department. Mentors 2-3 Lean Six Sigma Green Belt candidates.

Education

• Purdue University

  B.S., Industrial Engineering

Skills

• Kaizen
• Autocad
• Spc
• Product Development
• Lean Manufacturing
• Root Cause Analysis
• Working in a Union Environment
• Continuous Improvement
• Process Engineering
• Visio
• Minitab
• Autocad Lite
• Six Sigma
• Design for Manufacturing
• 5s
• Microsoft Office
• Microsoft Visio
• Fmea
• Industrial Engineering
• Value Stream Mapping
• Process Improvement
• Design of Experiments