Stephen Fifield
Operations Manager @Close Brothers Motor Finance
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WORK HISTORY
Operations Manager @Close Brothers Motor Finance
Cardiff, GB
EDUCATION
University of Reading
2:1, Politics & International Relations
CSSC
Lean Six Sigma Black Belt
ABOUT STEPHEN FIFIELD
Strategic and operationally driven senior leader with 20+ years’ experience leading large-scale, multi-channel customer service and retail banking operations within FCA-regulated environments. Proven track record delivering operational transformation, shaping customer servicing strategies, and leading complex branch, digital and telephony service models. Experienced in overseeing large multi-disciplinary teams, optimising workforce performance, and embedding operational excellence to deliver seamless customer journeys and improved commercial outcomes. Recognised for influencing senior stakeholders, driving cultural transformation, and aligning service delivery with customer value propositions and regulatory expectations.
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