Stephen E.
Customer Success @ Sensys Gatso USA, Inc. | Google AI Essentials
- Role
- Customer Success at Sensys Gatso Usa, Inc
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Stephen E.
Sensys Gatso USA has benefited from strong client retention strategies, operational…
Experience
Customer Success
Mar 2024 — Present · US
Enhanced customer retention by swiftly resolving open issues, managing client expectations, and retaining multiple municipal accounts; proactively engaged customers through targeted email communications, regular status calls, user training initiatives, and structured Weekly, Monthly, and Quarterly Reviews to identify and resolve citation process issues.• Assisted and supported implementations, training, and documentation for the creation and processing of all issued citations, ensuring compliance and operational accuracy according to city and state codes.• Built and maintained a comprehensive customer contact database to streamline communications, deliver system updates, and provide timely platform outage notifications.• Oversaw a portfolio of 46 municipalities with a combined ARR exceeding $54M, ensuring consistent service quality, retention, and growth opportunities.• Directed special projects, including aggregating data from custom reports, assisting municipalities with data collection, interpretation, and report filtering, and preparing actionable data for council meetings and State Government reporting.
Education
Cleveland State University
General
1985 — 1988
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.