Steve Downer

About Steve Downer

At Amazon, we innovate, build, and scale great customer experiences deployed globally by developing a deep understanding of our customers (consumers and businesses), our selling partners, and their brands. We prioritize developing business and technical leaders with strong general management, operator and technical skill sets while working hard to nurture an inclusive and welcoming environment. We are always hiring and I invite those who want to Work Hard, Have Fun, and Make History to consider joining our team.

Experience

1. Vice President

   Amazon

   Feb 2020 — Present · Seattle, WA, US

   Vice President and General Manager; including: • Category Teams are the P&L leaders and own the Customer, Selling Partner and Brand experience across our storefronts. Categories include Computers, Information Technology, Wireless, Home Entertainment, Software, Video Games, Cameras, Audio Accessories, Musical Instruments, Office Products, Automotive, and Business/Industrial/Scientific products; each of which are multi-billion dollar, rapidly growing, businesses.• CE Tech is a high-powered product and engineering (software development) organization responsible for end to end user experiences. Our work engages the full stack of technology that powers Amazon.com, providing the best CX through innovative shopping experiences that span search, detail page, payment processing, cart, and check out with a relentless focus on automation and machine learning.• The Amazon Customer Excellence System (ACES) team identifies operational waste and removes it through process improvement and automation; simplifying workflows and generating Free Cash Flow. ACES leads BI-as-a-Service (BIaaS) and develops internal automation tools that improve collaboration and productivity across North America and WW.• Amazon Vendor Services (AVS) partners with brands in new ways to help take their business to the next level; including premium services, solutions, and support focused on brand growth and striving for a positive selling partner experience operating on Amazon.com.• Amazon Renewed is the world’s most trusted store for high-quality and like-new refurbished products. Selling Partners make a positive impact on our planet through reuse and resale of high quality refurbished products.

Education

• Purdue University

  BSME, Mechanical Engineering

  1991 — 1996

• Northwestern University - Kellogg School of Management

  MBA

  2005 — 2006

Skills

• Pricing
• Cross-Functional Team Leadership
• Management
• Product Marketing
• Product Development
• Mergers & Acquisitions
• Program Management
• Supply Chain Management
• Sales
• Six Sigma
• Business Strategy
• Operational Excellence
• Leadership
• Marketing
• Strategy
• Competitive Analysis
• Start-Ups
• Product Management
• Process Improvement
• Pricing Strategy
• Business Process Improvement
• Business Development