Stephen Douglas

Business Analyst @CSG

London, GB

Led cross-functional project teams to deliver client-focused change requests, ensuring alignment with business goals.* Streamlined workflows by implementing efficient processes, fostering collaboration, and driving innovation for client and internal teams.* Managed end-to-end project deliverables, including detailed planning, technical documentation, test case oversight, and stakeholder communication.* Delivered actionable insights via data analysis and comprehensive metrics reporting, supporting strategic decision-making for leadership.* Acted as Product Manager in a Scrum environment, driving sprint planning, backlog prioritisation, and feature delivery to enhance service offerings.* Improved operational efficiency by enhancing data-cleansing workflows, implementing audits, and reducing errors in bulk processing tasks.* Designed and maintained reporting dashboards to track service levels, system health, and customer behaviour trends.* Served as the primary liaison for gathering and refining business requirements, resolving incidents, and enhancing services based on client needs.Balanced concurrent projects through strategic prioritisation, consistently meeting deadlines while maintaining operational continuity.