Stephen Dodd
Chief Operating Officer @Merseyrail
Signup · Get unlimited contacts
WORK HISTORY
Chief Operating Officer @Merseyrail
Liverpool, GB
Spearheaded the delivery of the Class trains, marking the largest transformational project in Merseyrail\'s history. • Achieved over 91% punctuality performance for two decades through strong operational planning and a relentless focus on service delivery• Recognised as the top operator for customer experience in 2025 with a 93% satisfaction rating• Successfully delivered major events for the Liverpool City Region, including Eurovision 2024, the Aintree Grand National Festival and the Liverpool Parade
EDUCATION
University of Liverpool
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT STEPHEN DODD
As a results-driven Chief Operating Officer, I bring a strategic mindset and operational excellence to every challenge. With a strong track record of leading high-performing teams and delivering sustainable growth, I specialise in turning strategy into action—streamlining operations, enhancing customer experience, and driving innovation across the organisation.I currently lead a team of over 550 colleagues and manage complex contracts and budgets exceeding £50 million. One of the most transformational initiatives I’ve delivered is the introduction of the new Class fleet—reimagining the customer experience through improved comfort, accessibility, and operational performance. This truly was a one in a lifetime project that has transformed rail services within the Liverpool City Region.I thrive in dynamic environments where collaboration, data-led decision-making, and continuous improvement are key. I’m passionate about building cultures of accountability, agility, and purpose. Let’s connect if you’re interested in operational leadership, organisational transformation, or simply exchanging ideas on how to build better businesses.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.