Stephen Dillard
National Sales Center Manager @EXPANSIVE
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WORK HISTORY
National Sales Center Manager @EXPANSIVE
US
Lead national remote sales operations and virtual communication channels to increase inbound leadconversions.• Manage CRM systems and remote communication tools, ensuring timely, personalized client interactions and rapid response rates.• Coach and mentor team members on digital sales, service quality, and remote sales presentation standards.• Consistently exceeded department KPIs for conversion, response time, and client satisfaction.• Developed processes for structured phone sales, virtual sales workflows, and online chat sales follow up.
EDUCATION
California State University-Sacramento
Bachelor's degree, Business / Visual Communications
New England School of Photography
Photography
SKILLS
ABOUT STEPHEN DILLARD
As National Sales Center Manager at EXPANSIVE, I lead strategic initiatives to deliver tailored solutions in commercial real estate, including office spaces, meeting venues, and event spaces across 35+ markets nationwide. My work emphasizes event management, corporate events, and meeting facilitation, ensuring client needs are met with precision and professionalism. Over multiple years at EXPANSIVE, I advanced through roles in business development and sales leadership, strengthening my ability to align offerings with client objectives. Certifications such as Challenger Fundamentals and Career Essentials in Project Management demonstrate my focus on driving impactful solutions in commercial real estate and corporate events.
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