Stephen Dicks Assoc
Employee Relations Specialist, Team Leader @Infosys BPM
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WORK HISTORY
Employee Relations Specialist, Team Leader @Infosys BPM
Work in an out-sourced HR Shared service centre. Line manager to several ER Specialists, providing day to day management, direction and allocation of all ER cases raised within the Client business.Proactively case managing escalated issues, providing employee relations advice with regard to company policy, procedure and current legislation, to managers at all levels within the business.Influencing and coaching managers to take the right approach when dealing with employee relations issues in a timey and fair manner. Providing advice, highlighting potential risk to the business whilst keeping commercially focused.A strong focus on Continuous improvement, using LEAN methodologies and Six Sigma Yellow Belt trained, Completed several projects and supporting my team to adopt this way of working.
EDUCATION
Compass Group UK & Ireland LTD
NVQ Lvl 4
Stoke on Trent 6th Form College
A Levels - Media Studies, Business Studies, ICT, General Studies
Solihull College
CIPD
OCN
National Certificate in Workplace Mediation
SKILLS
ABOUT STEPHEN DICKS ASSOC
An ambitious, commercially driven, CIPD qualified, HR professional with operational…
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