Stephen D.
VP, Client Services @ModSquad
Signup · Get unlimited contacts
WORK HISTORY
VP, Client Services @ModSquad
EDUCATION
Sheffield Hallam University
HND, Public Administration
ABOUT STEPHEN D.
With over 20 years of experience in the contact center industry, I specialize in optimizing customer experience, scaling global operations, and driving performance in multi-channel, multi-language, and multi-regional environments. Having worked on both the client and service provider sides of the BPO space, I bring a deep understanding of operational strategy, vendor management, and service delivery excellence.As VP of Client Services at ModSquad, a global provider of on-demand CX services, I lead a team of account managers responsible for ensuring seamless service execution across multiple industries and geographies. My expertise includes outsourcing, regional consolidation, cost reduction, revenue and margin management, and performance benchmarking.I am passionate about building and developing high-performing teams that align with business objectives and deliver outstanding customer experiences. With a partnership-driven approach, I collaborate with stakeholders to ensure global, sustainable, and consistent operational success.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.