Stephen Chapter

About Stephen Chapter

I am a high-energy Sales Manager and Sales Trainer with more than 14 years of experience driving revenue in automotive and wholesale environments. I build sales teams that convert—on the showroom floor, on the phone, and across international telesales operations.Throughout my career, I’ve been the person leadership calls when a sales department needs a reset. From helping turn a dealership from –$400K in losses to consistent profitable months, to building a new telesales team overseas and opening accounts in markets where we had zero footprint, I thrive in high-stakes growth environments.My sales philosophy is simple: great salespeople are trained, not born. I coach teams to master outbound activity, effective follow-up, and confident closing—especially with credit-challenged and “hard to approve” customers.I’m passionate about: Sales leadership & team culture Telesales & outbound call conversion Sales process and CRM discipline New market entry & account acquisitionIf your organization is scaling a sales team, building a BDC/telesales operation, or needs a leader who can both sell and develop sellers, let’s connect

Experience

1. Sales Manager

   Nepa Wholesale Usa

   Mar 2023 — Present

   Built and manage a telesales team in Nepal while overseeing all U.S. and international sales departments• Lead development and delivery of sales training programs focused on outbound conversion, closing techniques, and CRM process improvement• Expand company presence by opening accounts in new markets with no previous distribution footprint

Education

• Suffolk County Community College

  Accounting and Finance

  2009 — 2010

• State University of New York at Old Westbury

  Graphic Communications

  2010 — 2013

Skills

• Customer Service
• Retail Sales
• Inventory Management
• Coaching
• Strategic Planning
• Facebook
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Sales
• Public Speaking
• Microsoft Word
• Social Media
• Leadership
• Time Management