Stephen Castiglione
Associates Degree in computer systems Engr. A+, Net+ Security+, CDIA.
- Role
- Network Engineer at Ricoh USA, Inc.
- Location
- East Haven, CT, US
- LinkedIn followers
- 500 followers
About Stephen Castiglione
To Continue Supporting Networks, and/or Electro-Mechanical Equipment, Demo\'s Training,…
Experience
Network Engineer
Jan 2007 — Present · CT, US
Support all our Customers Break/Fix, Installation, and Training Needs in the Connecticut Area.· Team Leader, and Connecticut SENSEI, Training and Assisting with Troubleshooting all Types ofUnresolved Technical Issues, Whether MFP Hardware, Software, or Networking/Connectivity.· Saved a $4.7 Million Countrywide Deal from Falling Through by Stepping up to the Plate and Re-Managing Ricoh’s 47 Machine Trial Launch Project at Customers Headquarters.· Made over in Revenue Money this Year for the Company above the Standard Service Call.Over $4500 Above the Other 20 Techs on Team Combined.· Made it to the Finals of Tech Olympics 2 Years in a Row 2011 & 2012 to be in Top 100 out & 4700 Technicians Across the Country Respectively.· Servicing: Servers, Workstations, MFD Hardware, Connected MFD, Software, CAP/CAC, GlobalScan Clients, App2me, PPDM, Fonality VOIP, IP Fax, Fax to Email IO Routing, SIP Faxing,Desktop IO Faxing.· Troubleshooting of Electrical and Mechanical Components like Boards, Motors, and all theCircuits, Boards, and Components in Digital Copiers up to 20 Feet Long.· Fiery, 03, 08, 12 Servers, NAS boxes, Pc’s and Mac/Apple Computers.
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