Stephen Carter

Experience

1. Rentention Accounts Manager

   Wooden Table

   Apr 2013 — Present · Dallas, TX, US

   Perform a business consultant function for the small business segment whereby addressing escalation issues / next level support for internal first point of contact service areas. Responsible for researching and resolving a wide range of complex processing issues while focusing on customer retention through effective negotiation.•Conduct pricing and contract reviews while focusing on revenue and customer retention through effective account analysis and negotiation. Up-sell additional business as warranted to promote revenue growth and merchant exclusivity with CPS.•Act as transaction processing expert for clients providing alternative processing solutions and options. Monitor and analyze financial trends and processing methods, and work with clients to minimize processing costs (cost of doing business).•Identify improvements to existing systems/products, and opportunities for new products and services. Sell value-added products or services to existing accounts, while strengthening the business relationship with the client

Education

• University of North Texas

  Bachelor of Science (BS), Accounting and Computer Science

  1987 — 1989

Skills

• Network Administration
• Access
• Microsoft Office
• Troubleshooting
• Software Documentation
• Peoplesoft
• Account Reconciliation
• Team Building
• Management
• Supervisory Skills
• Administration
• Deltek
• Financial Analysis
• Security Clearance
• Contract Management
• Budgets
• Finance
• Outlook
• Federal Government
• Payroll
• Analysis
• Program Management
• Accounts Receivable
• Process Scheduler
• Costpoint
• Dcaa
• Accounting
• Strategic Planning
• Call Centers
• Government Contracting
• Process Improvement
• Microsoft Excel
• Military
• Team Leadership
• Start-Ups
• Customer Service
• Dod
• Project Planning
• Time Management
• Training