Stephen Kelly
Supporting the Best Ecomm Brands @Flip
- Role
- Customer Success Manager at Flip
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Stephen Kelly
Proven Account Manager: While at Resolute Digital, a NYC marketing and technology agency, I was the project director and daily customer contact for work including landing page designs, website development, email marketing, and analytic and SEO analysis. Last year I brought in $1.4m in revenue through strong relationships and trust- Commercially Rooted: Successfully upsold existing clients on new functionality and partnerships, and build winning sales strategies to identify new business leads, prospect outreach, and participate in pitch meetings that led to new business- Software Implementation and Training: My role as customer-facing lead at Resolute Digital included training customers on software including data dashboards and website functionality. The key to long term customer satisfaction is connecting software capabilities to a customers’ original KPIs and goals. Through a mix of meetings, presentation materials and written documentation I was able to ensure product adoption. I increased revenue on key enterprise accounts by 90% over two years- Hands-on Technical Skills: I knew that to succeed in the SaaS industry I needed to take a more active role in technology, so in late 2023 I left the agency world and completed a 3-month immersive software development bootcamp at General Assembly where I studied programming languages, server configuration, and APIs. I’m looking to implement these skills in the SaaS field by helping customers understand and maximize the value of software.
Experience
Customer Success Manager
Aug 2024 — Present · New York, NY, US
Education
General Assembly
Certification, Computer Software Engineering
Stuyvesant High School
High School Diploma
2004 — 2007
University of St Andrews
MA (Honors), Management, Advertising, Entrepreneurship, Sustainable Business
2007 — 2012
University of St Andrews
Master of Arts (Honours) Management, Management
2007 — 2012
Skills
- Graphic Design
- Advertising
- Video Production
- Entrepreneurship
- Creative Strategy
- Creative Direction
- Final Cut Pro
- Powerpoint
- Film
- Social Media
- Indesign
- Microsoft Office
- Creative Writing
- Blogging
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