Stephen C.
Senior Information Technology Analyst @Hydro One
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WORK HISTORY
Senior Information Technology Analyst @Hydro One
Toronto, ON, CA
SAP security/role management, ICAM audit processes, system refreshes and upgrades. • Diagnosing and resolving issues and problems with the clients’ information technology systems, applications and databases involving several processes. • Lead and participate in project teams established to address clients’ requirements. • Review, manage and implement all scheduled SAP patch updates and system refreshes on all SAP client systems. • Coordinate and manage weekly Client meetings with Hydro One Security for service review and updates. • Create, manage, update, remove role permission securities as coordinated/approved by Hydro One Security. • Implement Planned, Urgent, Emergency Basis/Authorization changes following standard TSDC/Hydro One change processes. • Implemented new monitoring strategies/tools for SAP • Participate in disaster recover activities. • Queue/Change Manager
EDUCATION
York University - Osgoode Hall Law School
Labour Law Certificate
Sheridan College
Computer Science
York University - Osgoode Hall Law School
Negotiations Certificate
Nexient Professional Training
Information Technology
ERPTek Consulting Inc.
SAP
ABOUT STEPHEN C.
Stephen has approximately 18 years of professional experience in the IT industry, encompassing many different roles that facilitate the life cycles of the Change & Release Management process; maintains and facilitates continuous process improvements using industry standards (Lean and Six Sigma Foundations, ITIL framework and CMM Level 3i standards), application development, upgrades and support for Inergi LP and Hydro One the client.
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