Stephen Brown
Advisory Services Admin @Softchoice
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WORK HISTORY
Advisory Services Admin @Softchoice
Toronto, ON, CA
Managed FastTrack Requests for Assistance from Microsoft and Softchoice, validating customer eligibility and connecting them with Solution & Technical Advisors.• Identified process enhancements, such as moving case management to Salesforce and automating intake process with Microsoft Forms and Power Automate Flows.• Created and updated process documentation, maintained internal SharePoint page, and updated Power BI reports to track team achievements.
EDUCATION
University of Toronto - University of St. Michael's College
Honours Bachelor of Arts (H.B.A.), History, Political Science, and Classics
ABOUT STEPHEN BROWN
Experienced Customer Service Consultant with a demonstrated history of working in the computer hardware and software industry. Skilled in Microsoft Volume Licensing, Computer Repair, Technical Support, Customer Service, Microsoft Office, Office 365 and Microsoft 365.
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