Stephen Briggs
Head of Operations (Workplace Pensions, Investments, Savings and Benefits) @Hargreaves Lansdown
Signup · Get unlimited contacts
WORK HISTORY
Head of Operations (Workplace Pensions, Investments, Savings and Benefits) @Hargreaves Lansdown
Bristol, GB
Responsibilities - Head of Operations for a HL’s Workplace Platform business including pension, investments and benefits- Responsible for strategic direction, product and propositional development, transformational change, digital development and the customer value proposition - Delivering Change to automate systems, improve processes and enhance the proposition of HL’s Workplace Platform business- Management of a 30+ multi-skilled team including IT, consulting, change and administrative staff- Risk Management and Business Continuity- Application of Data Protection Law, adherence to CASS requirements, Vendor Management, FCA, DWP, HMRC and TPR guidelines and platform contribution/investment administration- Responsible for budgets, P&L and ensuring robust commercial managementNotable Achievements- Leading the transformation of the HL Workplace proposition and administrative capabilities delivering regulatory compliance, 30% FTE savings, £1m+ cost savings/avoidance and reducing risk exposure by 90%- Designed and implemented a successful and profitable benefits proposition to supplement a market leading pension and investment business- Ran an intensive project to increase the Risk Maturity of the Plc business- Responsibility for the management and implementation of changes to bring HL’s corporate business in line with GDPR requirements- Designed and delivered the UKs first integrated pension, investment and benefits technology solution- Responsible for Brexit planning, co-ordination and implementation- Leadership and responsibility for changing Hargreaves Lansdown’s corporate business legal entity- Planned and responsible for the delivery of a new partnership arrangement between two FTSE companies creating a unique investment and pension arrangement- Fully mapped and implemented key efficiency improvements across key business processes - Implemented a more efficient process and solution to meeting the 4th and 5th Money Laundering Regulations
EDUCATION
University of the West of England
BA (Hons) Business Administration
SKILLS
ABOUT STEPHEN BRIGGS
An experienced and results driven leader and head of operations, with a proven track record of developing innovative strategies across organisations to meet the changing needs of businesses, markets, clients and colleagues. Demonstrable success at delivering transformational change in a wide range of environments. A financially astute individual with problem solving and decision making skills, as well as robust risk and compliance management. An individual with business analysis, strategy, improvement, product and planning skills. Enthusiastic and committed to building, maintaining and enhancing services.Operationally leading, managing and delivering a range of strategic and tactical projects including transformational, digital, process improvement and regulatory change.Skills and Behaviours- Problem solver delivering tactical and strategic solutions - Able to identify and generate efficiencies and increased quality through process improvements- Ability to foresee potential problems, implement changes and mitigate risks before issues arise- Challenging the status quo to deliver significant benefits to the business, colleagues and clients - Excellent understanding of when and how to develop and maintain strategic partnerships- Extensive communication and stakeholder management skills- Strong understanding of the use and application of technology to improve experiences, reduce costs and increase revenue opportunities- Extensive knowledge and experience of Platforms, pensions, investments, benefits and employee reward- Extensive client management experience including client retention and cross-selling
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.