Stephen Betustak Zerante

WORK HISTORY

EDUCATION

ABOUT STEPHEN BETUSTAK ZERANTE

35 year’s+ high-level call center and customer service management experience in numerous roles and capacities. Over 10 years Loan Servicing Mortgage loss mitigation account management, GSE loans, Short sales and DIL Mortgage resolution. NMLS # 17•••43 FloridaOver 9 years Project Management Home Depot At Home Services As a Project Manager I was responsible for supporting teams by independently executing project management activities. Project Managers typically support low complexity projects in a vendor facing capacity. The Project Manager is responsible for supporting teams by executing project management activities under the supervision of more senior Project Management Team members. Project Managers create and maintains project plans, develop and communicate status reports, manage issues and risks, and help to control project scope. In addition, they work with project teams and 3rd party vendors to maintain alignment and lead cost-benefit analysis efforts. CKD Certified, NKBA CertifiedI am driven to succeed with a never ending passion to be the best at what I do. Failure is not an option so I remain flexible to feedback and input that is shared when something needs to be improved, Input from others builds stronger bridges. I am a firm believer in developing those around me; including my subordinates, my peers as I ensure that a positive message gets communicated to our most important resource: our agents. I have the following educational attributes:Florida Mortgage License Mortgage Educators - NMLS 17•••43Bachelor of Science in Business Administration, Concentration in Management Colorado Technical University ~ GPA: 3.75CKD – Certified Texas Home DepotNKBA – Certified Texas Home DepotNexstar Network -Call Center Manager certification Nexstar Network-Service Technician certification Nexstar Network-Operational Leadership certification