Stephen Benn

Service Delivery Manager @Serbus

Peterborough, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Service Delivery Manager @Serbus

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Formerly ITM Communications / Bates IT following a group merger.A senior IT services professional with deep experience supporting UK government departments and major blue‑chip organisations. I specialise in managing complex service portfolios, strengthening long‑term stakeholder relationships, and guiding organisations through procurement cycles, contract transitions, and performance‑driven delivery models.With over 6 years supporting the Home Office across evolving digital and operational landscapes, I bring a calm, solutions‑focused approach to service assurance, stakeholder engagement, and national‑scale programme delivery. SC cleared and experienced in multi‑supplier environments, I focus on clarity, collaboration, and dependable leadership in high‑stakes settings.My strategic leadership style centres on creating alignment, simplifying complexity, and enabling teams and partners to deliver with confidence and purpose.

EDUCATION

1995 — 1997

Ramsey abbey school

GCSE

2001 — 2005

University of Derby

Bachelor of Science (BSc), Psychology

1998 — 2001

Neal wade community college

A-level

SKILLS

Team ManagementNegotiationCoachingProject ManagementProblem SolvingClose Attention to DetailLeadershipPeople SkillsRelationship ManagementBusiness Decision MakingProject DeliveryLean Process ImprovementLean ProjectsLean PrinciplesSales Process DevelopmentAccount ManagementBusiness DevelopmentSolution SellingCustomer ExperienceSalesCall Centers

ABOUT STEPHEN BENN

Serbus connects and protects the UK’s most critical national services.Our people are trusted to build and maintain exceptionally secure, highly resilient communications infrastructure so that the information and operations of vital services are always available whenever and wherever they’re needed.We build the network foundations. We create communication systems on those networks, and we keep them optimised, secure and running. And we specialise in doing all of this in challenging and changeable environments.Serbus supports organisations operating within the UK’s critical national infrastructure: Government, Defence, Enterprise, Healthcare, Industrial, and Data Centre.We meet the highest standards of security, quality and governance…Secure by Design. Resilient by Culture.Our Values mean everything to us:1. Security that sets us apart: We embed high standards, and a secure mindset, in everything we do.2. Experience and empathy over ego: We prioritise operational needs and are selflessly committed to delivering them.3. Teamwork at all times: We work in partnership, collaborating, learning and adapting as we go.4. Trust built on always delivering: We actively listen, understand the why, and are dedicated to getting the job done.

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Stephen Benn — Service Delivery Manager at Serbus in Peterborough, GB | Unifers