Stephen B.

About Stephen B.

Senior Manager skilled in a wide variety of disciplines, including; Project/Portfolio Management, Process / Continuous Improvement, Risk/Quality Management, IT Consulting, IT Operations Management, Disaster Recovery / Busieness Continuity. Nationwide responsibilities for service delivery, consulting, and project management/PMO organizations. Track record of improving customer satisfaction ratings by 90% and implementing ITIL V3 standardization across an IT centric business model. Known for providing leadership to high performance teams as well as demonstrating the ability to manage across the organization and produce consistently positive results. Strategic thinker, visionary leadership, results oriented with a wide array of academic achievements (BA Business Management, PMP Certified, ITIL V3 Certified, CBCP Certified).Specialties: • PMP - ITIL certified • Business Continuity Planning• Disaster Recovery testing/recovery/return• KPI / Implementation / Analysis / Reporting• Vendor Relationship Management • Leading technical consulting organizations • Technical Sales Support• P&L Management • Product Development• Staff Development• Outsourcing Management• Business Process Reengineering • IT Operations Management

Experience

1. Next Gen Hosting Program

   Vanguard

   Mar 2025 — Present

   Next Gen Hosting - modernize Vanguards on prem applications and infrastructure.

Education

• La Salle University

  BA in Management, Minor in Macro Economics

• Maxwell Institute

  Data Processing

• Villanova University

  Villanova IT Project Management Certificate