Steve Allan
Senior Service Manager @Rolls-Royce
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WORK HISTORY
Senior Service Manager @Rolls-Royce
Bristol, GB
EDUCATION
Abertay University
Postgraduate Diploma, Information Technology
University of Dundee
Bachelor of Engineering (BEng), Electronic Engineering & Microcomputer Systems
ABOUT STEVE ALLAN
I am a highly experienced Global IT Service Management professional with a history of working successfully across the Information Technology and Services industry delivering success in extremely complex, highly regulated, and multicultural environments to global System Integrator, Pharmaceutical, Telecoms, Banking and Energy organisations.NSV cleared and ITIL certified I am skilled in building and nurturing relationships at all levels to ensure the delivery of successful business outcomes be that local, regional, or global.I have a customer focused mind-set with a proven ability to lead globally dispersed teams to deliver consistent customer excellence driving high customer satisfaction and business growth.I am recognised, as a trusted advisor who holds himself accountable, takes ownership of issues and drives to resolution. Self-motivated with highly proficient written and oral skills.Specialities: Service Management; Relationship Management; Escalation Management; Effective Communication; Team Leadership & Mentoring; Conflict Resolution
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