Stephen Allan
Head of Customer Success Analytics and North East Operations @Otcx
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WORK HISTORY
Head of Customer Success Analytics and North East Operations @Otcx
Newcastle Upon Tyne, GB
Leading the end-to-end customer success, insight and operational delivery strategy across OTCX’s multi-venue ecosystem, covering Structured Products, IRD and Venue platforms.Responsible for building a connected, data-led customer model that strengthens client experience, drives measurable value, and provides actionable analytics to product, leadership and commercial teams. Owns the development of scalable support and success frameworks, insight and reporting capability, and North East operational growth.Focused on ensuring both existing and new OTCX clients receive consistent, high-quality service, insight and partnership throughout their lifecycle, while embedding resilient, transparent and continuously improving operating models.
ABOUT STEPHEN ALLAN
Recently joined OTCX Trading Ltd to lead the business and developement team through massive growth and change
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