Stephen Addico
Customer Success | Customer Support
- Role
- Stategic Pod - Customer Support at PartsSource Inc.
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Stephen Addico
With multiple years of mortgage banking experience, I am passionate about helping…
Experience
Stategic Pod - Customer Support
Apr 2024 — Present · Aurora, OH, US
Manage 45–60 daily support tickets using Salesforce to track customer interactions and maintain accurate documentation in a fast-paced medical distribution environment.Act as the frontline liaison between customers and internal teams, resolving inquiries related to order processing, billing, product availability, equipment repairs, and system issues—achieving 85%+ first-contact resolution and consistently delivering same-day issue resolution whenever possible.Provide multi-channel support via phone and email, delivering timely, solution-focused assistance with a strong emphasis on accuracy, professionalism, and regulatory compliance.Handle high-volume queues for Tier 1 and Tier 2 accounts, including hospitals, clinics, and healthcare providers, ensuring SLA adherence and high levels of customer satisfaction.
Education
The University of Akron
Bachelor of Business Administration - BBA, Marketing/Marketing Management, General
2013 — 2018
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