Stepheena Jose

About Stepheena Jose

Versatile Project Advisor who is expertise in project planning, analysis, management, and implementation. Experience in people and process management. 10 years’ experience in Sales Operation and Order to cash process, Dispute invoice management and contract management. Familiar with SalesForce.com – User End, SAP GUI 7.4 –User End, Oracle R12 User end. Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives. Ensure efficiency, cost effectiveness of solutions, and pipeline management relating to assigned operations. Research moderately complex business, operational, and strategic initiatives that require analytical skills, knowledge of organizational strategy and Business Execution, and understanding of international business. Make recommendations for support function by providing support and leadership. Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience. Consult with team leaders in developing project plans, and procedures. Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners.

Experience

1. Project Advisor - Customer Service

   ExxonMobil

   Aug 2020 — Present · Bengaluru, IN

   Create suitable project governance structure for resolving identified business gaps.\\\\n Review and advice on the appropriate project process, Roles & Responsibilities, timelines and quality assurance framework with stakeholders.\\\\n Continuously identify, Monitor and provide guidance on mitigation of project risks.\\\\n Work with the Project Sponsor, the Project Manager and other members where\\\\n Required, recommending positive action to avoid risks and conflicts;\\\\n Participate and provide input to the Project management committee meetings, as\\\\n requested;\\\\n Monitor all the aspects of the project performance to ensure quality assurance.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Symbiosis institute of Management Studies

  PG Diploma in Business Administration , Finance

  2012 — 2014

• Mount Carmel College Bangalore

  Diploma in Entrepreneurship & Small business , Entrepreneurship & Small business

• Mount Carmel college, Bangalore

  Bachelor of Commerce (B.Com.), Finance, General

  2007 — 2010

• Mount Carmel College Bangalore

  Diploma in Business English and Presentation Skills , Business Administration and Management, General