Stephanie Castro Diaz

Hotel Operations Manager @Rìgh Properties

Edinburgh, GB

Lead and support a cross-functional team through regular one-to-one check-ins and ongoing feedback-Oversee day-to-day operations to ensure smooth delivery of services and consistently high standards-Resolve team issues, support staff wellbeing, and maintain a positive and collaborative work environment-Manage procurement across departments, including routine supplies and bespoke, one-off orders-Conduct regular room and equipment checks to ensure functionality and quality-Coordinate ongoing projects to improve guest-facing technology and operational workflows-Liaise with internal departments and external suppliers to resolve operational and technical issues-Monitor compliance with health and fire safety requirements and follow up on necessary actions-Prepare and submit monthly operations reports and updates-Continually identify areas for improvement and implement practical, cost-effective solutions.

Universidad Arturo Michelena

Licentiate degree, Clinical Psychology