Stephany Gustavson-van Zante

About Stephany Gustavson-van Zante

Accomplished operations manager with over 15+ years of SaaS software and security…

Experience

1. Senior Operations Manager, Public Sector

   Zscaler

   Jul 2022 — Present

   Develop operational frameworks while executing GTM strategies to drive operation excellence and enhance the sales experience. Committed to collaboration, open communication, and innovation for positive transformations. •Design an operational framework that translates the strategic goals into specific, measurable, achievable actions supporting the vision and mission of the organization. •Define, execute, and track strategic programs for operations and systems with key cross-departmental teams not limited to Finance, Sales Compensation, Business Development, Channel, Marketing, and Customer Success to successful completion. • Benchmark current operation and system capabilities to better understand the gaps and the most significant opportunities to improve efficiencies and automation. • Manage the annual planning process to align business goals, such as headcount, pipeline targets, territory/account model, and quota distribution. • Drive a holistic approach to compensation by ensuring individual role responsibilities align with business and performance incentives. • Provide proactive opportunity reviews to support and guide the sales team on deal structure, quoting, and complaint requirements. • Assist with development and ongoing updates for the Government training customer-facing platform. • Creation of the internal Public Sector shared drive and intranet site. • Provide enablement and documentation of new processes, onboarding, best practices, systems, and tools. • Provide knowledge, guidance, advice, feedback, and support to new hires and peers.