Stephani Smyth

Continuous Improvement of Operations, Program Management, Customer Success, Services, Support, and Experiences

Role: Senior Director Customer Support and Data Integrations at Lexia Learning
Location: Vineland, NJ, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Stephani Smyth

2019 ICMI - Strategy and Leadership Certification• Operations and Technology Management • Project and Program Management • KPIs, Process, and Workflow Management for Remote, Distributed and Virtual Teams• Employee Culture, Coaching, Recruitment, Training, and Development• Department and Interdepartmental Management• Process Improvement• Customer Experience• Success, Service, and Support• Senior Level Strategic Planning• Vendor and Facilities ManagementSpecialtiesOffering a solid background comprised of Department Management (international / 70+). Specialties include Program Management, Operations Management, Process Improvement, Customer Experience, Service and Support, Training and Development, Effective at collaboration toward completion of difficult projects.

Experience

Senior Director Customer Support and Data Integrations
Lexia Learning
Jan 2022 — Present · Barnegat, NJ, US
Responsible for the Technical Support and Data Integrations Teams across business units.

Education

Chubb Institute
NEDC, Network Engineering and Data Communications
1995 — 1996
University of Phoenix
MBA, Technology Management
2001 — 2003
Rutgers University
BA, Sociology / Psychology
1994 — 1997

Skills

Process Improvement
Agile Methodologies
Team Building
Management
Networking
Technical Writing
Integration
Quality Assurance
Product Management
System Administration
Training
Customer Satisfaction
Testing
Sharepoint
Customer Service
Customer Relationship Management (Crm)
Software Development
Team Leadership
Coaching
Technical Support
Business Analysis
Customer Experience
Start-Ups
Software
Leadership
Software Documentation
Sdlc
Change Management
Customer Service Management
Recruiting
Vendor Management
Cross-Functional Team Leadership
Troubleshooting
Databases
Project Planning
IT Management
Pharmaceutical Industry
Business Process Improvement
Telecommunications
Customer Service Operations

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Stephani Smyth

Experience

Senior Director Customer Support and Data Integrations

Education

Chubb Institute

University of Phoenix

Rutgers University

Skills

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