Stephanie Wynn-Jones

About Stephanie Wynn-Jones

Healthcare IT, Operations & Project Management Executive (and Consultant) with wide range of experiences and responsibilities that has allowed me to become a well-rounded, adaptable and versatile professional. Experience with senior management, analytics, system administration, information systems support, customer service, partnerships, vendor management, help desk, administrative support and project management, Change agent, spinning up new teams and processes at current and previous employer, consisting of the following- Initiated & sustained an IT PMO (Project Mgmt Office) w/ 10 seasoned IT Project Managers and a Supervisor overseeing the team that report into me (50+ Active Project Portfolio)- Developed framework for IT Business Advocate/Relationship Mgmt position to align business and IT strategy- Initiated an Enterprise Partnership with ECPI University, providing tuition benefits for all Virginia Premier employees and their dependents along with recruiting opportunities- Championed internal Women in Technology Council- Guest Speaker for New Employee Orientation by HR Department Request- Brand Ambassador upon company re-branding by HR Department Request- Implemented process efficiencies and/or systems that improved KPI\'s by 50% or higher, reducing Compliance, Risk and SLA concerns

Experience

1. Executive Director, Tpa Operations, Technology, & Pmo

   Blue Cross Blue Shield

   Sep 2020 — Present · US

   Third Party Administrator (TPA) Operations Executive Director to Department of 130+ AssociatesPrimarily responsible for core TPA operational services including the timely & accurate processing of all eligibility, claims, EDI and customer service inquiries. Also responsible for the strategic vision for ongoing growth and maturity of the TPA Operations Department. This position is a key report directly to the Vice President and has primary accountability for expansion and retention of customers through ensuring superior levels of service.Additionally, provides direction and oversight for quality and coordination of service, execution and support of all operations, plan building on the claims processing system and provider network management and file maintenance. This position also provides key leadership for the maintenance and support of the claims processing system through the contract agreement with vendor, Ebix. Leads IT/TPA Technology and Corporate Systems functions for the business unit.Under the general supervision of the Vice President, accountabilities include, but are not limited to, the following: • Claims Processing• Customer Service (Member & Provider)• Plan Build/Provider EDI/COBRA• Business Analysis• Corporate Systems & Reporting• Information Technology• Vendor Management• Project Management• Strategic Planning & Transformation

Education

• ECPI University

  Master's degree, Business Administration and Management, General

  2018 — 2020

• ECPI Technical College

  Associate's Degree, Computer and Information Science; Business Administration

• Strayer University

  Bachelors Degree, Business Administration; Management