Stephanie Wilson
Non Executive Director @Mplus
York, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2024 — Present
Non Executive Director @Mplus
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Appointed to the Board by The European Bank for Reconstruction and Development (EBRD) following their €60m investment in the company. MPlus Group consists of MPlus, a leading provider of BPO CX solutions from 60 countries covering over 32 languages.Graia is the technology arm of the group which provides Agentic CCaaS solutions and consultancy services
SKILLS
Contact CentersOutsourcingCall CenterCustomer ExperienceBpoBusiness TransformationService DeliveryWorkforce ManagementOperations ManagementOffshoringCrmManagementCall CentersGlobal Client ManagementBusiness Process ImprovementTransition ManagementStakeholder ManagementPerformance ManagementStrategySlaVendor ManagementTeam ManagementTelecommunicationsEmployee EngagementAccount ManagementTelemarketingChange ManagementInbound MarketingLeadershipBusiness Process Outsourcing (Bpo)Contact CenterCustomer Relationship Management (Crm)Service-Level Agreements (Sla)
ABOUT STEPHANIE WILSON
Non Executive Director at Customer Management Resourcing Group (CMR)
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