Stéphanie Metz-Thevenod
People Leader & Director Customer Success @Salesforce
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WORK HISTORY
People Leader & Director Customer Success @Salesforce
Paris, FR
My role is to ensure high level of satisfaction and success of our diverse customer base in France. My primary responsibility is to lead a team of CSMs, guiding them to deliver exceptional service and results within the “Signature \"\"white glove\" success plan. This includes managing CSM allocations, ensuring optimal resource use, and driving customer-facing excellence across my team.
EDUCATION
NEOMA Business School
Master International Marketing, International Marketing
INSEAD - CEDEP - Executive Development – Fontainebleau
Master's degree, Global Leadership for Growth
SKILLS
ABOUT STÉPHANIE METZ-THEVENOD
At Salesforce, my mission is to foster unparalleled customer satisfaction and success, leveraging my expertise in omni-channel marketing and strategic leadership. My recent role as Director of Customer Success involves driving digital transformations with a focus on impactful customer relationships and innovative AI-driven solutions🤖. This responsibility has honed my ability to offer governance advice and usage adoption recommendations that mitigate risks and enhance customer engagement. My 15+ years of Background in Marketing and CDMO position allows me to fully understand Strategic and Operational stakes related to digitally transforming customer experiences & relationships.My passion lies in aligning Salesforce\'s groundbreaking ideas and capabilities with our clients\' vision and business goals. With a strong background in luxury retail marketing and a steadfast commitment to customer experience, I lead a team that excels in delivering \"white glove\" services within our Signature success plan, ensuring our diverse customer base in France receives exceptional, tailored support.
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