Stephanie Stephan
Partnerships- Technologies- Processes
- Role
- Senior Service Delivery Manager of Corporate Applications Support Engineering at 耐克
- Location
- Beaverton, OR, US
- LinkedIn followers
- 500 followers
About Stephanie Stephan
I am an enthusiastic and empathetic team work oriented operations and service delivery professional. Seeing the bigger picture is one of my innate abilities. My experience with leading Toastmasters clubs allows me to effectively deliver messages to various levels in the organization in a way that is actionable and clearly understood. Inspiring others is vastly fulfilling. I love to inspire others to maximize operational efficiencies, standardize processes and promote relationship building to get excellent business results.I have an analytical thinking style, and I am eager to find solutions to complex problems. Business acumen and genuine care for the human aspect of business relationships makes me a straightforward conflict resolution expert. I enjoy reading individuals and adjust my management and communications style to help others tap into and maximize their full potential. I have a life long passion for customer service, operational and service delivery excellence while inspiring others to live by ethical standards of integrity, honesty and respect. Specialties:Problem solving, conflict resolution, team building, big picture leadership style, operations management, customer management, service delivery management, analytical thinking and vision, team development and coaching, vendor management, crisis management.
Experience
Senior Service Delivery Manager of Corporate Applications Support Engineering
Jun 2025 — Present
Managing service delivery for a suite of 300+ applications and platforms across all NIKE business domains, 24/7. My talented team includes employees and partners for a total of 356 resources reporting into my organization.
Education
Universidad de Costa Rica UCR
Master of Business Administration (M.B.A.), Business Administration focused on International Business
1995 — 1997
Universidad de Costa Rica UCR
Bachelor of Arts (B.A.), English with a Minor in Translation
1991 — 1994
Universidad de Costa Rica UCR
Bachelor of Arts (B.A.), French
1991 — 1995
Skills
- IT Operations
- Cloud Computing
- Vendor Management
- Collaborative Leadership
- Enterprise Software
- Service Delivery
- Business Analysis
- Incident Management
- Service Management
- IT Service Management
- Service Desk
- Change Management
- IT Outsourcing
- Data Center
- Crm
- Itil
- IT Strategy
- Problem Management
- Leadership
- Management
- Project Management
- Team Leadership
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