Stephanie Longo
Experienced Customer Care and Sales Leader with a Proven History of Operational Excellence
- Role
- Senior Manager, Customer Experience at ClearCaptions, LLC
- Location
- Norfolk City County, VA, US
- LinkedIn followers
- 500 followers
About Stephanie Longo
Dynamic leader with experience managing high-performing teams in fast-paced, remote inbound call centers with 250+ employees in a Fortune 500 company. Skilled at driving top performance through data-driven strategies that boost productivity, customer satisfaction, and employee engagement. Committed to continuous improvement, enhancing experiences, and strengthening brand reputation through forward-thinking initiatives.
Experience
Senior Manager, Customer Experience
May 2025 — Present
Education
Strayer University
Bachlor of Science, Business
2002 — 2007
Great Falls College Montana State University
Dental Assisting/Assistant
Skills
- People Management
- Sales
- Call Center
- Customer Experience Management
- Crm
- Strategy
- Member Relations
- Call Centers
- Sales Cycle Management
- Team Leadership
- Telecommunications
- Customer Retention
- Program Management
- Customer Service
- Enterprise Software
- Sales Management
- Situational Leadership
- Strategic Planning
- Performance Metrics
- Customer Experience
- Management
- Selling
- Customer Experience Transformation
- Budgets
- Marketing
- Leadership
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