Stephanie Shanks
Onboarding Specialist @Craver
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WORK HISTORY
Onboarding Specialist @Craver
EDUCATION
University of King's College
Foundation Year Programme, Journalism
St. Thomas University (CA)
Bachelor of Arts (B.A.), History
St. Thomas University (CA)
Bachelor of Education (B.Ed.), Education
Saint Mary's University
Bachelor of Arts - BA, International Development Studies
SKILLS
ABOUT STEPHANIE SHANKS
I’m a people-first, data-oriented professional with 30+ years of diverse experience—25+ in leadership—focused on building and scaling teams, processes, and programs that leave things better than I found them.Throughout my career, I’ve led cross-functional teams, developed and expanded global programs, and built strong client relationships across B2B and B2C environments. Having thrived in fast-paced tech settings like Shopify, I’m now intentionally transitioning into Customer Success within SaaS. I’m excited to leverage my strengths in communication, relationship management, and strategic operations to help customers succeed and grow.Here’s what I bring to the table:* Experience in SaaS professional services and remote collaboration* Deep expertise in program and process development, plus change management* Proven success driving client engagement, onboarding, and retention strategies* A background in education and training that fuels effective customer enablement* Strong interpersonal skills that build trust and foster long-term valueMy approach is centered on people, impact, and adaptability. I thrive in a cross-functional role where I can help customers thrive and contribute to a team that values continuous learning, collaboration, and clear communication.
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