Stephanie Salado

About Stephanie Salado

Claims supervisor with 16 years of comprehensive insurance experience including:• Supervising a team of 5-7 adjusters• Commercial auto trucking programs• Claims for both carriers and TPA\'s• Full life cycle of insurance claims with expertise in general liability, trucking, complex bodily injury, property damage, sovereign immunity, public officials, law enforcement, employment, and personal injury claims • Extensive knowledge of the litigation process and proven defense strategies• Collaborating with senior management to streamline claim processes

Experience

1. Claims Supervisor Ii

   Athens Administrators

   Feb 2023 — Present · Lake Mary, FL, US

   Leads a team of commercial auto claims adjusters handling litigation, bodily injury, and property damage claims• Reviews auto claim loss reports, assesses complexity of submitted claims and assures claims are assigned to appropriate personnel • Monitors and evaluates reserves for claims within the unit • Conducts regular desk reviews of pending and closed files • Works closely with the claims management team to identify needs of the unit and assist with hiring, training, motivating and retaining staff, evaluating staff performance, encouraging staff development, recommending salary actions, and, as necessary, developing performance improvement plans and recommending individual terminations of employment• Works with management to achieve company initiatives and performance goals• Reviews and evaluates performance of staff in accordance with company performance guidelines• Resolves personnel/workflow problems• Leads staff unit meetings• Attends client and company meetings• Conducts claim reviews with clients, carriers, and other stakeholders

Education

• Nova Southeastern University

  Master of Business Administration (M.B.A.), Human Resource Management

  2012 — 2016

• Rollins College

  Bachelor's, Organizational Behavior

  2010 — 2012