Stephanie P.

About Stephanie P.

I’m a customer experience leader with a strong track record of building high-performing support teams, optimizing operations, and driving measurable improvements in customer satisfaction and efficiency. I bring deep experience in knowledge management, CX metrics, and AI integration—always with a focus on practical solutions that scale. In my current role, I lead a team of CX specialists and collaborate closely with Product, Engineering, Growth, and GTM teams to ensure that customer insights inform product development, launches, and continuous improvement. This cross-functional alignment helps deliver more connected and consistent experiences across the entire customer journey. I also own the strategy and execution of our Help Center, ensuring both internal teams and customers have access to accurate, easy-to-navigate content. My approach is structured, data-informed, and customer-first—with a focus on reducing friction, increasing clarity, and enabling better outcomes for both the business and our users.

Experience

1. Senior Manager, Customer Experience

   Sortly

   Nov 2025 — Present