Stephanie P.

About Stephanie P.

You never really understand a person until you consider things from his point of view.until you climb into his skin and walk around in it- Atticus FinchThough I have worn many hats in my career it is obvious to all that have sat in one of my classes or sessions that my true passion is education. The best part about training and education is the art of presenting. I find utter joy in taking a presentation and figuring out ways to deliver it in a captivating way. Nothing makes me smile more in my career than helping a client realize the value in the product I have trained them on. Getting a user to their \"Aha\" moment is something I work towards each and every day, Finding joy in the smallest moments in both my professional and personal life is something I always strive for. You will be hard pressed to find me without a smile on my face and laughter is something I bring to almost every conversation. I adore reading, travel and food so I am always open to recommendations!

Experience

1. Senior Vice President, Customer Success

   SOCi.ai

   Apr 2024 — Present · US

   As SVP of Customer Success at SOCi, I’m responsible for retention, expansion, and long-term customer value across a $100M+ ARR portfolio. My remit spans Customer Success, Scaled/SMB Success, Customer Education, and Community.My focus is accelerating time-to-value and driving durable adoption of SOCi’s most strategic capabilities. I believe Customer Success should be proactive, data-driven, and built to scale and if done well is where education, enablement, and community are core drivers of customer value, not supporting acts.I partner closely with Product, Engineering, Sales, Support, and Executive Leadership to align roadmaps, incentives, and success motions across the customer lifecycle. The goal is to reduce friction, increase clarity, and ensure customers realize measurable business impact.I’m passionate about building modern CS operating models, developing strong leaders, and creating customer experiences that balance empathy with accountability.

Education

• San Francisco State University

  Bachelor's degree, Liberal Arts and Sciences/Liberal Studies

  2002 — 2007

Skills

• Onboarding
• Microsoft Office
• Sales
• Saas
• Salesforce.com
• Training
• Cold Calling
• Lead Generation
• Scanners
• Management
• Program Management
• Software Documentation
• Enterprise Software
• Solution Architecture
• E-Learning
• Project Management
• Software Implementation
• Crm
• Employee Training
• Marketing
• Educational Consulting
• Solution Selling
• Customer Relationship Management (Crm)
• Sales Process
• Human Resources
• Sales Operations
• Customer Retention
• Outsourcing
• Solution Implementation
• Educational Technology
• Leadership
• Employee Benefits
• Customer Support
• Software as a Service (Saas)
• Knowledge Management
• Payroll