Stephanie Ostlund

About Stephanie Ostlund

With over 15 years of experience in customer service management and change leadership, I am a Senior Manager of Customer Care at a leading manufacturing company. I hold a Certificate in Leadership and Management from the University of Notre Dame\'s Mendoza College of Business, which enhances my ability to lead high-performing teams and drive strategic initiatives. My core competencies include cross-functional integration, process fortification, tech implementation, and workforce development. I have successfully led teams in order-to-cash, customer service, and back-office functions, achieving cost, productivity, accuracy, and timeliness objectives. I have also implemented CRM, ERP, Document Management, and Communication systems to streamline operations and ensure compliance. Moreover, I have managed multicultural, geographically diverse, bilingual, and fully remote teams, fostering collaboration and delivering results. I am passionate about driving positive change and creating exceptional customer experiences in dynamic settings. I am known for my collaborative approach, tenacity, resourcefulness, and results-driven mindset. I am eager to contribute to your team\'s success and leverage my expertise in change leadership and customer experience.

Experience

1. National Customer Service Manager

   Tyler Union

   Apr 2024 — Present · AL, US

Education

• University of Notre Dame’s Mendoza College of Business

  Certification, Certificate in Leadership and Management

  2010 — 2012