Stephanie Zurcher
Service Delivery Leader | Customer Experience Expert
- Role
- Senior Director, Service Delivery at Optum
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Stephanie Zurcher
I lead a team of over 150 professionals who are responsible for providing exceptional customer and client service across multiple departments. With over 17 years of experience in the field of service delivery and customer experience, I have a proven track record of creating highly collaborative partnerships focused on process and performance improvement.My mission is to deliver effective solutions to business problems and maintain quality standards while keeping the customer experience at the forefront of every decision. I possess a high degree of integrity and a strong leadership skill that enables me to thrive when challenged with diverse projects that require critical thinking and collaboration. I am also passionate about coaching and developing my team members to reach their full potential and achieve their goals.
Experience
Senior Director, Service Delivery
May 2024 — Present
Education
Tusculum University
BS, Organizational Management, Marketing
2005 — 2009
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