Stephanie Merrick
Credit Assistance Specialist @Bank of America
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WORK HISTORY
Credit Assistance Specialist @Bank of America
US
EDUCATION
Walden University
Ph.D, Leadership and Organizational Change
Troy University
Master's, Human Resource Management
Georgia State University
Bachelor's degree, Human Resources Development
SKILLS
ABOUT STEPHANIE MERRICK
Accomplished leader and education professional with a Ph.D. in Leadership, a background in human resources, and extensive experience supporting clients, students, and professionals across education, financial services, and administrative environments. Proven ability to manage people, processes, and programs with professionalism, empathy, and operational discipline.Currently serving as a Credit Assistance Specialist at Bank of America, I provide client-centered credit support, resolve complex account challenges, and ensure outcomes are aligned with policy, compliance, and organizational standards.My career spans education, HR, and leadership development, giving me a unique perspective on people, team, and organizational growth. As a Certified Gallup Strengths Coach, I apply a strengths-based approach to enhance individual performance, team cohesion, and professional development.Highlights:Facilitated strengths-based training for 50+ professionals, including executives and facultyLed interactive workshops for 300+ students, achieving a 98% engagement rateCoordinated workshops, mentored staff, and supported professional development initiativesI am passionate about bridging leadership, education, and operational excellence, helping teams and clients thrive through intentional development, effective systems, and strengths-based approaches.
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