Stephanie Cheng
Customer Advocate | Expert in Client Retention & Value Realization | Revenue Generation
- Role
- Associate Director, Customer Success at Infinx
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Stephanie Cheng
With over five years of experience in customer success, business analysis, and project management, I am passionate about delivering value to clients and enabling them to achieve their goals. I have expertise in Agile methodologies, presenting valuable information from raw data, and I am always eager to learn new skills and technologies. As a Customer Success Manager at Infinx, I work with a diverse and talented team to onboard, train, support, and engage our clients with our innovative solutions for the healthcare industry.In my current role, I manage the client\'s onboarding process, end user software training, and quarterly syncs to ensure long-term success and satisfaction. I also gather client\'s feedback to help enhance our current products and develop future ones. Additionally, I create Tableau dashboards that summarize client\'s KPIs and enable me to conduct informative Executive Business Reviews. I also collaborate with our internal and offshore teams to resolve any issues, communicate updates, and improve operation results for our clients. Through these activities, I demonstrate my customer service, problem solving, and as well as my ability to work with various stakeholders and platforms.
Experience
Associate Director, Customer Success
Apr 2025 — Present
Customer Success leader focused on driving operational and technology transformation for healthcare organizations through automation and workflow optimization. Experienced in partnering with executive stakeholders to diagnose revenue cycle inefficiencies, implement enterprise technology solutions, and streamline prior authorization and eligibility processes. Known for aligning product capabilities with client needs to reduce manual work, improve turnaround time, and enhance patient care outcomes.
Education
Bensalem High School
High School Diploma
2008 — 2012
Temple University
Bachelor’s Degree, Management Information Systems
2012 — 2016
Skills
- Social Networking
- Powerpoint
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Office
- Social Media
- Teamwork
- Public Speaking
- Customer Service
- Time Management
- Microsoft Word
- Leadership
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