Stephanie M.
Senior Manager, National Business Services Canada @Colliers
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WORK HISTORY
Senior Manager, National Business Services Canada @Colliers
Toronto, ON, CA
Leading a team of 30+ individuals nationally in managing operational effectiveness and facilities management of over 30 Colliers offices. Responsible for recruitment, compensation, performance management, coaching and the development of team.Increased Glint employee engagement score by approximately 25% within one year through effective change management, two-way communication and providing clarity on objectives and expectations.Developed and managed a cross company administrative compliance framework to identify risk areas and implement effective mitigation measures to meet regulatory requirements.Partner with Business Leaders to assess and optimize current internal processes; establish systems and procedures to successfully support the business.Led the development, design and delivery of the national return to office initiative.Drove the creation and implementation of a new training and onboarding program implemented across Canada for all new hire employees. Manage and deploy national initiatives such as IT-related projects, special training/workshops, change management solutions.Foundational member of the company’s Diversity and Inclusion Committee supporting women, delivering a highly successful mentorship event and personal brand initiative achieving 80% highly recommend rating.
EDUCATION
Travel and Tourism
Diploma. Honours Graduate, Travel and Tourism
Seneca College of Applied Arts
Diploma, International Customs and Transportation
Harvard Business School
ManageMentor
ABOUT STEPHANIE M.
Enthusiastic and detail-oriented administrative professional with extensive experience in commercial real estate and financial industry operations, including strong leadership, event management, process improvement formation, vendor, facilities management, and business solution optimization. Highly collaborative, leading with energy, creativity and commitment while successfully managing new and demanding challenges. A respected and relatable leader with exceptional interpersonal skills to convey strategic and organizational direction and inspire, motivate, and create effective and engaged employees.
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