Stephanie Torres
Corporate Recruiter | Customer Support Expert | Passionate about Excellence | Problem Solver | Strong Relationship Builder
- Role
- Member Services Representative ll at Central Texas Electric Cooperative, Inc.
- Location
- Fredericksburg, TX, US
- LinkedIn followers
- 500 followers
About Stephanie Torres
Skilled in Microsoft Word, Operational Planning, Customer Relations, Team Building…
Experience
Member Services Representative ll
Central Texas Electric Cooperative, Inc.
Mar 2025 — Present · Fredericksburg, TX, US
Respond to incoming calls, emails, and walk-in inquiries related to utility services, billing, service connections/disconnections, and account management.Process new service applications, transfers, and terminations.Handle customer billing inquiries, including payments, adjustments, and payment arrangements.Educate members on programs such as energy efficiency, budget billing, paperless billing, and outage reporting tools.Investigate and resolve member concerns in a courteous and timely manner.Assist with collections processes, including payment reminders and service disconnections.Work collaboratively with field crews, engineering, and billing departments to ensure seamless service delivery.Stay updated on utility rates, policies, and procedures.Support special projects, community outreach events, and other department initiatives as needed.
Education
San Antonio College
Criminal Justice Corrections/Law Enforcement, A.A.S.
Skills
- Teamwork
- Team Management
- Military
- Recruiting
- Criminal Justice
- Leadership
- Research
- Program Management
- Operational Planning
- Training
- Security Clearance
- Team Building
- Team Leadership
- Social Networking
- Customer Service
- Military Operations
- Microsoft Office
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