Stephanie Rouzic
Customer Experience Director @SOM inc.
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WORK HISTORY
Customer Experience Director @SOM inc.
CA
Service conseils en gestion de l\'expérience client : stratégie CX, voix du client, mesure CX, conception d\'expériences, culture centrée-client
EDUCATION
HEC Paris
Executive MBA
HEC Montréal
Governance Accreditation
University of Derby
European Studies, échange inter-universitaire européen
UCLA Anderson School of Management
Management and Innovation
IGR (Institut de Gestion de Rennes)
DESS Marketing et distribution
Tsinghua University
"Doing Business in China" Seminar
SKILLS
ABOUT STEPHANIE ROUZIC
All my career is focused on delivering a great customer experience. Highly involved in innovation, start-up and technologies (lecturer, volunteer, coach).Specialized in CXM (Customer experience management), Marketing strategy, Data management, Innovation and Business strategy. 25 years professional background including entrepreneurial work (e-commerce, retail), Chief Executive of various companies and member of executive committees. Graduate of HEC Paris (Executive MBA) and HEC Montreal (Governance certification). Board Member.Certified Customer Experience Professional (CCXP) and CXPA Member (Customer Experience Professionals Association).
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