Stephanie Cameron
Director, Product Management @Stellantis Financial Services US
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WORK HISTORY
Director, Product Management @Stellantis Financial Services US
I own enterprise servicing, customer communications, and digital platform modernization across auto loan, lease, collections, business lending, and commercial portfolios supporting 500+ agents and millions of customers in a regulated financial-services environment.My scope has spanned Salesforce Service Cloud, Marketing Cloud, MuleSoft APIs, mobile and web servicing platforms, RPA, and customer communication governance.Key impact areas: Portfolio ownership • Platform modernization • Communication governance • Risk-aligned delivery • Multi-year roadmaps • Executive reporting • Agile operating model• Led a team of 9 product managers and owners plus matrixed technology teams responsible for enterprise servicing and communications platforms.• Designed and launched Stellantis Financial’s first cloud-based customer and agent experience, including account migration, MFA, mobile app, and customer preference center as part of a $5M modernization program.• Replaced batch-based and manual customer notifications with real-time, API-driven communications using MuleSoft and Salesforce Marketing Cloud, enabling compliant SMS and email at enterprise scale.• Established the company’s first RPA Center of Excellence, automating audit and payment controls and preventing 300+ wrongful repossessions annually while eliminating 4+ FTE of manual effort.• Unified fragmented servicing workflows into Salesforce Service Cloud, creating a single system of record, automated work queues, inter-department handoffs, and management dashboards for operational visibility.• Built 3-year modernization roadmaps across seven portfolios and secured C-suite prioritization through ROI-based business cases.• Implemented Agile and Jira-based operating discipline across product and IT, improving delivery predictability, transparency, and stakeholder confidence.
EDUCATION
The University of Texas at San Antonio
MBA, Business Administration
The University of Akron
Bachelor of Arts, Child and Family Development
SKILLS
ABOUT STEPHANIE CAMERON
I lead enterprise-scale customer, servicing, and communications platforms inside regulated financial services organizations where reliability, compliance, and customer trust are non-negotiable.Across USAA and Stellantis Financial Services, I have owned complex portfolios spanning contact centers, digital channels, MarTech, and operational communications — bringing structure, governance, and execution discipline to environments with high customer volume, regulatory exposure, and large-scale technology change.My background blends 15+ years of senior marketing and communications leadership with hands-on digital product and platform ownership. This allows me to align risk, operations, technology, and customer experience into a single operating model instead of disconnected teams, tools, and priorities.I specialize in:Enterprise portfolio ownership in regulated environments • Communication governance, consent management, and customer controls • Large-scale platform modernization (Salesforce, Service Cloud, Marketing Cloud, MuleSoft, RPA) • Multi-year roadmaps and ROI-based investment prioritization • Turning complex stakeholder environments into predictable delivery enginesAt Stellantis Financial Services, I currently lead servicing and communications modernization across auto loan, lease, collections, and commercial portfolios supporting 500+ agents and millions of customers. My work has enabled real-time customer notifications, reduced operational risk, and created the company’s first end-to-end governed communication framework.Previously at USAA, I directed omni-channel marketing and enterprise communications for 13M+ members across banking, insurance, and investments, including leading the communications transition for the $1.6B Schwab divestiture.I do my best work in organizations that value execution, accountability, and operational maturity over politics.
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