Stephanie Lacognata
Vice President of Escrow Administration @LoanCare
Jacksonville, FL, US
EMAILS
s••••••••@loancare.com
MOBILE NUMBERS
+16•••••••17
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WORK HISTORY
Jan 2018 — Present
Vice President of Escrow Administration @LoanCare
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Jacksonville, FL, US
EDUCATION
N/A
WILLIAM RAINEY HARPER COLLEGE
General
SKILLS
Call Centers• Liason with Ncp Solutions and Qbe First F/K/a Zc Sterling• Intranet Developement and MaintenanceMicrosoft OfficeHuman ResourcesMortgage LendingCustomer ServiceOutlook• Exceptional Oral and Written Communication Skills• Lps DesktopSystem AdministrationAnalytical Skills• Superior Ability to Multi-TaskBusiness Process Improvement• Exemplary Research and Analytical SkillsCall Center• Strong Leadership Skills• Dmi LauncherMortgage Servicing• Voice Print• AvayaTeamworkBankingRisk ManagementProcess ImprovementPerformance Management• VendorscapeLps Desktop• High AptitudeAnalysis• Western Uion Speedpay• Mellon I TelecashTroubleshootingTime ManagementLoan Servicing• Lps/Fidelity/Director/MspManagementLeadershipCoaching• Team Player
ABOUT STEPHANIE LACOGNATA
Dedicated and highly motivated Mortgage Professional with an exceptional background in mortgage sub-servicing operation; escrow administration, customer service, and vendor relations for almost 15 years. Exceptionally talented at developing and maintaining competent, highly successful team members. Proven commitment to establishing and maintaining a proactive environment where constant learning and process streamlining is crucial.
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